Refund Policy – Prime Live Homestayz, Hyderabad

At Prime Live Homestayz, located at Kondapur, JV Hills, Gachibowli, Hyderabad, Telangana 500084, we strive to ensure every guest has a comfortable and hassle-free stay. We understand that travel plans may change unexpectedly, and we have designed our refund policy to be fair, transparent, and guest-friendly while aligning with industry standards and operational requirements.

This Refund Policy applies to all room reservations, bookings, and services availed directly through our official website, over the phone, or via authorized third-party booking platforms. Please read this policy carefully before making a reservation.

Booking Cancellation & Refund Eligibility

Refund eligibility depends on the timing of your cancellation and the type of booking made. The following general rules apply:

  • Free Cancellation Bookings: If you have booked a room with free cancellation, you may cancel without any charge up to the specified cancellation deadline mentioned at the time of booking. Full refund will be processed to the original payment method.
  • Non-Refundable Bookings: Bookings marked as non-refundable at the time of reservation are not eligible for any refund upon cancellation, regardless of the notice period.
  • Advance Purchase / Special Rate Bookings: These bookings usually carry stricter cancellation policies. Refunds, if any, will be as per the terms communicated during booking.
  • Early Check-Out: In case of early departure before the scheduled check-out date, refund for unused nights may be considered based on availability and the original booking terms. Please contact the front desk for assistance.

Refund Processing Time

Once a refund is approved, we process it promptly. The time taken for the refund amount to reflect in your account depends on the payment method used:

  • Credit/Debit Card & UPI Payments: Refunds are typically processed within 5 to 7 business days, subject to your bank's processing time.
  • Net Banking: Refunds may take 5 to 10 business days to reflect in your bank account.
  • Cash Payments: Refunds for cash bookings, if applicable, will be processed via bank transfer or account credit, and may take 5 to 7 business days.
  • Third-Party Booking Platforms: If you booked through an online travel agency (OTA) such as Agoda, Booking.com, or others, refunds will be processed as per their respective policies. We recommend contacting them directly for status updates.

No-Show Policy

In the event of a no-show (failure to check in on the scheduled arrival date without prior cancellation), the following applies:

  • Full booking amount may be charged as a cancellation fee.
  • No refund will be provided for no-show reservations, unless specifically waived by the Home Stay management under exceptional circumstances.

Modifications to Bookings

If you wish to modify your booking dates or room type, we will try our best to accommodate your request, subject to availability. Changes may affect the total booking amount, and any price difference will be communicated to you. Refund eligibility for modified bookings will be determined based on the original booking terms.

Force Majeure & Exceptional Circumstances

In cases of natural disasters, government-imposed travel restrictions, medical emergencies, or other force majeure events, Prime Live Homestayz may offer flexible cancellation and refund options on a case-by-case basis. We encourage guests to contact us directly for personalized assistance during such situations.

Refund Process

To request a refund or cancellation, please follow these steps:

  • Contact our reservation team via phone or email at least 24 hours prior to the scheduled check-in time (or as per your booking terms).
  • Provide your booking reference number, registered contact details, and reason for cancellation (if applicable).
  • Our team will verify your booking and applicable policy, and notify you of the refund approval status.
  • Once approved, the refund will be initiated through the original payment mode used during booking.

Non-Refundable Charges

Please note that certain charges are non-refundable under all circumstances, including:

  • Bank transaction fees or payment gateway charges incurred during the booking process.
  • Any additional services (such as airport transfers, food packages, or tour bookings) that were pre-arranged and confirmed on your behalf.
  • Booking convenience fees, if applicable.

Contact Us for Refund Assistance

For any refund-related queries, cancellation requests, or assistance with your booking, please reach out to us at:

  • Home Stay Name: Prime Live Homestayz
  • Address: Kondapur, JV Hills, Gachibowli, Hyderabad, Telangana 500084
  • Contact: Connect with our front desk or reservation team through the official contact page or via phone. Our team is available to assist you with any concerns regarding your booking or refund.

By making a reservation at Prime Live Homestayz, you acknowledge that you have read, understood, and agree to abide by this Refund Policy. We recommend reviewing your booking confirmation for specific cancellation and refund terms applicable to your stay.