Terms and Conditions – Prime Live Homestayz, Hyderabad

Welcome to Prime Live Homestayz, located at Kondapur, JV Hills, Gachibowli, Hyderabad, Telangana 500084. By making a reservation, checking in, or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before proceeding with your booking or stay.

These terms govern the relationship between Prime Live Homestayz and its guests, visitors, and users of our website and services. If you do not agree with any part of these terms, we kindly request you to refrain from using our services or making a reservation.

Booking & Reservation

The following terms apply to all room bookings and reservations made at Prime Live Homestayz:

  • All reservations are subject to room availability at the time of booking.
  • Guests must provide accurate and complete personal information during the booking process, including full name, contact number, email address, and valid government-issued photo identification.
  • Booking confirmations will be sent via email or SMS to the contact details provided. It is the guest's responsibility to verify the confirmation details and notify us of any discrepancies.
  • Rates and offers are subject to change without prior notice. However, confirmed bookings will be honored at the rate communicated at the time of reservation.
  • Group bookings of 5 or more rooms may be subject to separate terms and conditions. Please contact our reservation team for group booking inquiries.

Check-In & Check-Out Policy

Guests are requested to adhere to the following check-in and check-out timings:

  • Standard Check-In: 12:00 PM (Noon)
  • Standard Check-Out: 11:00 AM
  • Early check-in and late check-out requests are subject to availability and may incur additional charges.
  • Guests must present a valid government-issued photo ID (Aadhar Card, Passport, Driving License, or Voter ID) at the time of check-in for all adult occupants.
  • Foreign nationals must present a valid passport and valid visa for registration as per government regulations.
  • Check-in may be denied if the guest fails to provide valid identification or if the provided information does not match the booking details.

Payment & Pricing

The following terms apply to payments and pricing:

  • All room rates and charges are quoted in Indian Rupees (INR) unless otherwise specified.
  • Taxes (GST and applicable government levies) will be added to the room tariff as per prevailing rates.
  • Full payment or a valid advance deposit may be required at the time of booking or check-in, as per the booking policy.
  • We accept payments via cash, credit/debit cards, UPI, and net banking. All transactions are subject to verification and approval.
  • Any additional services availed during the stay (food, beverages, laundry, telephone calls, etc.) must be settled at the time of check-out.

Cancellation & Refund

Cancellation and refund terms are as per our Refund Policy. Key highlights include:

  • Cancellation deadlines and refund eligibility vary based on the booking type (free cancellation, non-refundable, or advance purchase).
  • No-show guests will be charged the full booking amount, and no refund will be provided.
  • Refunds, if applicable, will be processed through the original payment mode within 5 to 10 business days.
  • For bookings made through third-party platforms, the cancellation and refund policies of the respective platform will apply.

Guest Conduct & Responsibilities

Guests are expected to behave in a courteous and responsible manner during their stay:

  • Guests must comply with all Home stay policies, safety guidelines, and instructions provided by the Home stay staff.
  • Smoking is strictly prohibited in all indoor areas, including rooms, corridors, and common spaces. Designated smoking areas are available outside the building.
  • Pets are not allowed on the Home stay premises unless specifically permitted by the management in advance (subject to separate terms).
  • Guests are responsible for any damage, loss, or theft caused to Home stay property, furnishings, or equipment during their stay. The cost of repair or replacement will be charged to the guest's account.
  • Loud noise, parties, or disturbances that affect other guests are strictly prohibited. The management reserves the right to evict guests violating this rule without refund.
  • Visitors are allowed only in the lobby/common areas and must be registered at the front desk. Overnight visitors are not permitted without prior approval.

Limitation of Liability

Prime Live Homestayz shall not be held liable for:

  • Any loss, theft, or damage to personal belongings of guests. Safety lockers are available at the front desk for valuable items.
  • Any injury, accident, or health-related issues arising during the stay, unless caused directly by the negligence of the Home stay.
  • Any disruptions or inconveniences caused by force majeure events, including but not limited to natural disasters, power outages, government orders, strikes, or technical failures.
  • Any third-party services (transport, tours, food delivery, etc.) arranged by the Home stay on behalf of the guest. These services are provided by independent vendors, and the Home stay acts only as a facilitator.

Privacy & Data Protection

We are committed to protecting your personal information. Our Privacy Policy, available on our website and at the front desk, details how we collect, use, store, and protect guest data. By staying with us, you consent to the collection and processing of your personal information as outlined in our Privacy Policy.

Website Usage

The following terms apply to users of our official website:

  • All content, images, and information on our website are the intellectual property of Prime Live Homestayz and may not be reproduced, distributed, or used without prior written consent.
  • We strive to ensure that all information on our website (rates, amenities, availability) is accurate and up to date. However, we do not guarantee the absolute accuracy or completeness of the content.
  • We reserve the right to modify, suspend, or discontinue any part of the website or its services without prior notice.
  • Use of the website for fraudulent or unlawful purposes is strictly prohibited.

Modification of Terms

Prime Live Homestayz reserves the right to update, amend, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or at the Home stay. Guests are encouraged to review these terms periodically. Your continued use of our services constitutes acceptance of the revised terms.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please reach out to us at:

  • Home stay Name: Prime Live Homestayz
  • Address: Kondapur, JV Hills, Gachibowli, Hyderabad, Telangana 500084
  • Contact: Reach our front desk or reservation team via phone, email, or the official contact form available on our website. Our team is happy to assist you with any queries or clarifications.

By making a reservation at Prime Live Homestayz or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. We look forward to welcoming you and ensuring a pleasant and memorable stay.